Business Operations Manager

Responsibilities may include, but are not limited to:

Business Process Documentation and Analysis

• Thoroughly document and map current business processes related to HR, pay and benefits, recruitment, contracting, and performance management.
• Conduct gap analysis and root cause analysis to identify areas of inefficiency and propose recommendations for process improvements.
• Regularly review and update process documentation to ensure accuracy and relevance.

Process Optimization and Change Proposals

• Develop and propose process changes to streamline operations, improve efficiency, and enhance user experiences.
• Use business process analysis, human-centered design, and iterative problem-solving methods to refine and implement changes.
• Collaborate with cross-functional teams to ensure smooth execution and integration of proposed optimizations.

Visual Data Representation and Communication

• Create clear and engaging visual depictions of complex data sets to support decision-making and improve business processes.
• Design user-friendly dashboards, flowcharts, and diagrams to communicate business insights and process changes effectively.

Guidance and Website Updates

• Revise and update business guidance, policies, and procedures, ensuring content is user-focused, easy to navigate, and succinct.
• Oversee the updating of internal and external websites to reflect process improvements, provide clear and accurate information, and enhance user accessibility.

Collaboration and Stakeholder Engagement

• Engage with key stakeholders across multiple teams and divisions to gather insights, validate proposed changes, and ensure alignment with organizational goals.
• Lead or contribute to workshops, meetings, and training sessions related to business process improvements.

Work Environment:

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.